Refund Policy

Effective Date: 8th August 2024

Paddy View Garden Resort ("we," "our," or "us") is dedicated to providing exceptional experiences for our guests. This Refund Policy outlines the terms and conditions under which refunds may be issued for reservations and services at our resort. Please read this policy carefully.

1. Reservation Cancellation

1.1 Standard Cancellations:

Cancellation Notice: If you cancel your reservation at least [X] days before your scheduled check-in date, you will receive a full refund of the deposit paid.
Cancellation Within [X] Days: If you cancel your reservation within [X] days of your check-in date, a cancellation fee of [X]% of the total booking amount will be charged. The remaining amount will be refunded.

1.2 Non-Refundable Reservations:

Some special offers or discounted rates may be non-refundable. This will be clearly stated at the time of booking. In such cases, no refund will be provided if you cancel.

2. Refund for Early Departure

If you check out earlier than your scheduled departure date, no refund will be provided for the unused nights, except in cases of unforeseen emergencies or special circumstances, which will be evaluated on a case-by-case basis

3. Refund for No-Show

In the event of a no-show (failure to arrive without prior notice), no refund will be issued, and the full amount of the reservation will be charged.

4. Refund Process

4.1 Processing Time: Refunds will be processed within [X] business days after the cancellation is confirmed. The refund will be issued to the original payment method used for the reservation.

4.2 Fees: Any bank or payment processing fees associated with the refund will be deducted from the total amount refunded.

5. Modifications to Reservation

If you wish to modify your reservation (e.g., change dates, room type), please contact us as soon as possible. Modifications are subject to availability and may incur additional charges. Changes made within [X] days of check-in may be subject to cancellation fees.

6. Special Circumstances

6.1 Force Majeure: In the event of natural disasters, pandemics, or other force majeure events that impact travel, we will make reasonable efforts to accommodate changes or provide refunds as applicable.

6.2 Complaints: If you experience any issues during your stay, please notify us immediately so that we have the opportunity to address your concerns. Complaints regarding the quality of our services are generally not eligible for refunds but will be reviewed for possible resolution

7. Contact Us

For any questions or concerns regarding our Refund Policy or to request a refund, please contact us at:

Paddy View Garden Resort
info@paddyviewgardenresort.com
+94 76 89 48 558

Feel free to adjust the details (e.g., cancellation notice periods, processing times) to better fit your resort’s policies and operational practices.

Phone Number

037 315 8558

Whatsapp Number

+94 76 894 8558

Location

Webode Kumburewaththa Medagoda, Narammala

Email

info@paddyviewgardenresort.com